A Respected Source for CRM Software Evaluation and Expert Opinion CRMsoftware360 is one of the most frequently cited sources for CRM software evaluation, analysis and opinion as well as original research and published content for the topic of Customer Relationship Management (CRM) software applications. Since 1999, CRMsoftware360 is the original authoring source for the CRM Software REPORT which is now in its 9th Edition. The CRM Software REPORT has been downloaded by thousands of web site readers and has a loyal following among CRM software buyers, users, system administrators, consultants, project managers, analysts and CRM industry practitioners.

	CRM Predictions We held back on the generic and please everybody predictions and really went out on some limbs for the CRM software forecast. While we made every attempt to leverage meaningful information and qualitative factors such as historical trends, market momentum, in depth conversations with industry leaders, public interviews with thought leaders and the overall moods of the market, we clearly acknowledge that we do not have a crystal ball and our predictions amount to little more than methodically backed guesswork. Nonetheless, for one perspective of what lies ahead in the CRM software industry, check out our CRM Predictions.
	Salesforce.com CRM Review Veteran software analyst Nuria Rojas provides a comprehensive and balanced review for the market leading SaaS customer relationship management software application. On-demand CRM software buyers face a particularly daunting challenge when reviewing Salesforce.com due in part to the dizzying array of continual product announcements and the almost ritual introductions of custom add-ons such as AppExchange, Force.com, PAAS (Platform as a Service) and Google adwords integration. This Salesforce.com on-demand CRM software review does a great job of reviewing the core tenants important to most software evaluators.
	Microsoft Dynamics CRM Review Veteran Sharon Kotz performed the Microsoft Dynamics CRM version 4 software evaluation. The release of Dynamics CRM version 4.0 in early 2008 ushered the third generation for the CRM software solution (version 2 was bypassed) and delivered both remedies and significant advancements for several of the issues that caused Microsoft’s CRM offering to fall short on many evaluation scales. Now Microsoft Dynamics 2011 is a more impressive CRM solution offering that includes strong Sales Force Automation (SFA) functionality, basic Marketing capabilities and a reasonable level of Customer Support necessary for the average small or midsize business.
	Oracle OnDemand CRM Review Since originally being acquired from Siebel Systems, Oracle CRM OnDemand has undergone a sea change product transformation and Analyst Edy Henao had updated her Oracle OnDemand CRM software review with additional input from Robert Kane of CRMlandmark.com and feedback gathered from readers and participants of this website. As with all reviews, special consideration is given to unique strengths - such as Oracle's Web 2.0 and social media capabilities - as well as the essential capabilities needed for any effective CRM project - such as core sales force automation, marketing management and customer support functions.
	The CRM Software Market Share Leaders Ask any the top five CRM software vendors who the market share leader is and each has a self justified position to explain why they are the leader. The CRM software market share report cuts through the vendor self serving market share categories and arguable statistical manipulation in order to focus on the core metrics of earned revenues and customer market penetration. This article references publicly available data as well as commentary from the most recent Gartner CRM report analysis. While Oracle makes its claim as the top CRM solution, the analysis clearly demonstrates that SAP has achieved the top CRM market share leadership position for the last two years.

GLOBAL CRM EVALUATION UPDATE New emphasis on global software functionality New criteria for continental and regional support sources Additional scoring for 24 by 7 multi-lingual support New SaaS criteria for international software hosting New criteria for global SLAs (Service Level Agreements)

CRM SPOTLIGHTS CRM Software Selection Best Practices SaaS CRM Reaches The Enterprise CRM 2.0 Best Practices CRM Buzz Top CRM Blogs

FEATURED DOWNLOADS CRM Software Report CRM Request For Proposal (RFP) Kit CRM Software Demo Script Kit 5 Step CRM Selection White Paper CRM Select Smart White Paper

A Reliable Source Since 1999
CRMsoftware360 cuts through the CRM software industry noise and vendor hype to analyze, compare and rate the leading CRM (Customer Relationship Management) software applications. Our analysis is based on first hand experience by seasoned practitioners and updated weekly. Our reviews and industry recognized Top 5 CRM Software Listings help our readers avoid exaggerated claims and get to a qualified short-list in short order. The CRM Software REPORT has achieved over 12,000 downloads, repeated user thank you emails and suggestions which make this aid a living tool which continuously evolves.

Jump Start Your Software Selection Project
There are over 205 Customer Relationship Management software applications. Separating the pretenders from the contenders can exhaust a software selection team before a short list is ever developed. As a matter of routine practice, CRMsoftware360 assesses vendor claims, validates vendor solutions and routinely confers with users of those software systems. For many users, our research provides a starting point or vendor short list so software evaluators can spend their available time analyzing credible, market leading CRM systems in more detail and ultimately make a more informed purchase decision.

About Genesys Advisory
Genesys Advisory is a business advisory and research firm which delivers original research, focused content, meaningful analysis, insightful results, respected opinion and advisory services for the business services and software technology sectors. Our company retains an impressive portfolio of application software evaluation tools, methods, techniques know-how. Based in the European Union (EU), our tenured staff are long on experience and deep in technology expertise. We deliver high quality work products and synergistic results that can only be developed from veteran professionals, deep intellectual capital, strong technology expertise, industry focus, a portfolio of intellectual property and a broad network of partner resources. Our market access, industry insight, relevant analysis, meaningful results and expert opinion have been a recognized and embraced by the business software technology industry for over 20 years.

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