CRM Software System

Top 5 On-Premise CRM Software Systems

Microsoft CRM	Overview \| Reviews \| Pricing \| Demo \| FAQs \| Selection Assistance [Restricted Access]
Onyx	Overview \| Reviews \| Pricing \| Demo \| FAQs \| Selection Assistance [Restricted Access]
Pivotal	Overview \| Reviews \| Pricing \| Demo \| FAQs \| Selection Assistance [Restricted Access]
SAP	Overview \| Reviews \| Pricing \| Demo \| FAQs \| Selection Assistance [Restricted Access]
Siebel	Overview \| Reviews \| Pricing \| Demo \| FAQs \| Selection Assistance [Restricted Access]

Microsoft CRM at a glance	Onyx at a glance	Pivotal at a glance	SAP at a glance	Siebel at a glance
Strong company backing Strong partner channel Great Outlook synchronization Hosting & on premise options Lowest price alternative .NET / SQL Server technology Economically priced	Tried and proven New management team Strong Sales Force Automation Impressive workflow High price VB / SQL Server technology Priced at the high end	Strong mid-market solution Flexible technology Reasonable VAR channel Strong marketing solution Best fit in China and Asia VB / .net / SQL Server technology Moderately priced	#1 market share CRM leader Excellent ERP integration New SOA architecture Deep software functionality Outrageous flexibility Netweaver, database agnostic Priced at the high end	Built the client/server CRM market New blood from Oracle Good technology architecture Many industry solutions Very deep functionality Chasm of technologies Priced at the high end

On-Premise Client/Server CRM Software Leaders by Market Segment

For additional CRM software reviews, the below summary points illustrate how the Top 5 CRM software solutions best line up with small business, middle market and enterprise customer market segments.


	Small Business CRM Leaders

Microsoft Dynamics CRM has become the small business on-premise CRM software market share leader. The first two CRM product versions disappointed, however the current version cures several of the most noted omissions and its multi-tenant architecture provides choice in delivery options by allowing either SaaS or on-premise installation.

There isn't a definitive #2 small business CRM player. The fight with Microsoft Dynamics CRM for the small business market is highly fragmented with a large number of players each earning a small share. The primary Microsoft on-premise competitors include ACT, Epicor, GoldMine, Infor, Maximizer, OnContact, SalesLogix, Sofront and of course the most popular small business de facto standard of 'no system'.


	Middle Market CRM Leaders

While Onyx and Pivotal often compete in the middle market, Onyx is clearly the dominant middle market player. It's ease of use, feature sets and analysis stand alone. Onyx's relatively recent acquisition by Consona may bring fresh air to a CRM product which really hasn't advanced since the acquisition of its workflow years ago.

The middle market is the business growth focus of both small business CRM vendors wanting to move upstream and the enterprise vendors looking to move beyond a saturated global 5000 market. While Microsoft CRM is the small business leader, its product solution lacks the depth and tools required by mid market organizations. This may leave SAP and Oracle with the best opportunity to capitalize in this market.


	Fortune 2000 / Enterprise CRM Leaders

As measurably demonstrated in this year's Gartner market analysis report, SAP remains the number one CRM market share leader. While Oracle disputes SAP's software licensing, and SAP's definition of both mid-market and large-market are a bit unique, SAP clearly remains the Fortune 2000, Global 5000 and enterprise CRM market leader.

Oracle's Siebel is of course the product that originally made the market, and as such is extremely well positioned to battle SAP. Siebel has a very strong technology architecture, impressive array of vertical market CRM solutions and massive install base. If Oracle is successful in integrating this CRM product to the Oracle stack (project Fusion) and breathing new life into stagnant solution, Siebel may again be the dominant player.


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Top 5 On-Premise CRM Software Systems

Microsoft CRM at a glance

Onyx at a glance

Pivotal at a glance

SAP at a glance

Siebel at a glance